Privacy Policy

Privacy Policy

1. Who We Are:

At Sparsh Wellness, we are committed to safeguarding your privacy. Our business, accessible via sparshwellness.com, is built around the well-being and satisfaction of our clients, offering luxury spa treatments in the comfort of your own space as well as at centers across Dubai, Abu Dhabi, and Sharjah. Your trust is paramount to us, and this Privacy Policy outlines how we handle and protect the personal information you provide to us. By understanding our practices, you can feel confident in the services we provide, knowing that your privacy is in safe hands.

2. Information We Collect:

To deliver our personalized spa services, we collect various types of information, including personal and technical data:

• Personal Information: When you book a service with Sparsh Wellness, we may ask for personal details such as your name, phone number, email address, physical address, and any specific preferences or requirements for your treatment. This information is crucial for us to confirm your booking, tailor our services to your needs, and communicate with you effectively.

• Technical Information: We also gather information automatically as you navigate through our website. This includes data such as your IP address, browser type, device information, operating system, and the dates and times of your visits. This technical data helps us optimize our website’s performance, improve your user experience, and ensure the security of our online services.

• Health Information: Given the nature of our services, we may also collect health-related information, such as any allergies, medical conditions, or injuries that could affect your treatment. This information is collected with your explicit consent and is used solely to ensure your safety and to tailor our services to your specific needs.

3. How We Use Your Information:

The information we collect is used for a variety of purposes aimed at enhancing your experience with Sparsh Wellness:

• Service Delivery: Your personal information allows us to process your bookings, customize your treatments, and ensure that you receive the highest quality service tailored to your preferences and needs. For example, knowing about any medical conditions helps our therapists adapt their techniques to avoid discomfort or harm.

• Communication: We use your contact details to send you confirmations, reminders, and updates about your appointments. We may also inform you about special offers, new services, or important changes to our business that might interest you. We aim to keep our communication relevant and useful, avoiding any unnecessary intrusion into your privacy.

• Website Enhancement: The technical information we collect helps us understand how our website is used, identify any issues, and improve the overall user experience. By analyzing trends and user behavior, we can make informed decisions about site updates and new features.

• Safety and Security: We may use your data to protect against fraud, unauthorized access, or other illegal activities. This helps maintain the integrity of our services and ensures that your interactions with Sparsh Wellness are secure.

4. Log Files:

Like most websites, Sparsh Wellness uses log files to record visitor activity on our site. These files include details such as IP addresses, browser types, Internet Service Providers (ISPs), referring and exit pages, and timestamps of visits.

• Purpose of Log Files: The primary use of this information is to monitor website performance, diagnose issues, and analyze trends. By understanding how visitors interact with our site, we can make data-driven decisions to enhance your experience. Additionally, log files help us track any unusual activity that might indicate security threats or unauthorized access.

• Non-Personal Data: Importantly, the data collected through log files is not linked to any personally identifiable information. This means that while we can see patterns in how our website is used, we do not track individual users in a way that could identify them personally.

5. Cookies:

Cookies are small files stored on your device that collect information about your browsing behavior. Sparsh Wellness uses cookies to enhance your experience on our website:

• Types of Cookies: We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until deleted. These cookies help us remember your preferences, such as language settings, and provide a more personalized browsing experience.

• Customization: Cookies allow us to tailor our website’s content to match your interests. For example, if you frequently browse our massage services, we might highlight similar offerings or special promotions that align with your preferences.

• Opting Out: While cookies enhance your experience, you have the option to disable them through your browser settings. However, please note that disabling cookies may limit some functionalities of our website, potentially affecting your overall experience.

6. Third-Party Services:

Our website may include links to external websites or services, such as social media platforms or online booking systems. These third-party sites operate independently of Sparsh Wellness and have their own privacy practices:

• No Control Over Third Parties: While we choose our partners carefully, we do not control the privacy policies or practices of third-party websites. We encourage you to review their privacy policies to understand how your information might be used or shared when you visit these sites.

• Third-Party Cookies: Some third-party services, such as Google Analytics, may use cookies to collect data about your interactions with our website. This data helps us analyze traffic and improve our services, but it is collected and managed by the third party, not Sparsh Wellness.

7. Children’s Privacy:

Sparsh Wellness is committed to protecting the privacy of children. Our services and website are not designed for individuals under the age of 18:

• No Collection of Children’s Data: We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it from our records.

• Parental Guidance: We encourage parents and guardians to monitor their children’s online activities. If you believe that your child has provided personal information to us without your consent, please contact us immediately, and we will work to resolve the issue promptly.

8. Pricing Policy:

At Sparsh Wellness, we strive to ensure that all pricing information on our website is accurate and up-to-date. However, prices for our spa services are subject to change without prior notice, reflecting the evolving nature of our offerings and market conditions.

– Accuracy of Prices: We make every effort to provide clear and accurate pricing for all our services. Despite our best efforts, there may be instances where a service is incorrectly priced. If we identify a pricing error after you have booked a service, we will inform you as soon as possible. You will have the option to proceed with the booking at the correct price or to cancel the booking without any charges.

– Payment Terms: All services must be paid for at the time of booking or upon the completion of the service, depending on the payment option selected. We accept major credit and debit cards, as well as other payment methods specified on our website. By providing your payment details, you confirm that the payment method is valid, and you authorize Sparsh Wellness to charge the full amount for the service selected.

– Taxes and Additional Charges: Prices listed on our website may include applicable taxes unless otherwise stated. Any additional charges, such as for special requests or services beyond those specified in the standard offerings, will be communicated to you at the time of booking or service delivery.

9. Force Majeure:

Sparsh Wellness is committed to providing consistent and reliable services to our clients. However, there may be circumstances beyond our control that impact our ability to fulfill our commitments.

– Definition of Force Majeure: Force Majeure refers to any event or circumstance that is beyond our reasonable control, including but not limited to natural disasters, government restrictions, wars, strikes, pandemics, power failures, and other unforeseen events that prevent us from delivering our services as promised.

– Impact on Services: In the event of a Force Majeure, Sparsh Wellness may be unable to fulfill scheduled appointments or may need to modify the services offered. We will make every reasonable effort to notify affected clients as soon as possible and to reschedule services or provide alternative solutions where feasible.

– Limitation of Liability: Sparsh Wellness shall not be held liable for any delays, interruptions, or cancellations of services caused by a Force Majeure event. We will work diligently to minimize any disruptions and to restore services at the earliest opportunity.

10. Spa Terms:

To ensure a seamless and enjoyable experience for all our clients, Sparsh Wellness adheres to specific spa terms and policies. These guidelines are designed to promote a relaxing and professional environment, ensuring that every client receives the highest level of care.

• Arrival Time: We kindly request that you arrive at your designated location 15 minutes before your scheduled appointment. This allows our therapists to set up and begin your treatment promptly. If you arrive late, your treatment may be shortened to accommodate the next client, though the full treatment fee will apply.

Cancellation Policy: We understand that plans can change. However, we require at least 24 hours’ notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice will incur a charge of 50% of the treatment fee. For cancellations made within 3 hours of the scheduled time, or in the case of a no-show, 100% of the treatment fee will be charged.

– Right to Refuse Service: Sparsh Wellness reserves the right to refuse service to anyone at our discretion. This may include situations where a client is unfit to receive treatment due to medical conditions, or if the client’s behavior is deemed inappropriate or disruptive.

11. Online Privacy Policy Only:

This Privacy Policy applies exclusively to information collected through our website. It does not extend to offline activities or any other channels:

• Scope of Policy: Our online Privacy Policy governs the data we collect from visitors to our website, including booking inquiries, customer service interactions, and any other online engagement. This policy ensures that any information shared through our website is handled with care and used only for the purposes outlined.

• Limitations: This policy does not apply to information collected through other means, such as phone calls, in-person consultations, or third-party platforms. For these interactions, different privacy practices may apply, depending on the context and the channels used.

12. Consent:

By accessing and using our website, you agree to the terms outlined in this Privacy Policy:

• Your Agreement: Your continued use of our website indicates your consent to the collection, use, and disclosure of your information as described in this policy. If you do not agree with any aspect of this Privacy Policy, we advise you to discontinue using our website.

• Contact Us: If you have any questions or concerns about this policy or how your information is handled, please feel free to contact us at our Contact Email contact@sparshwellness.com. We are here to provide clarity and address any privacy-related issues you may have.

13. Changes to Our Privacy Policy:

Sparsh Wellness may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons:

• Regular Updates: As our services evolve and as privacy regulations change, we may need to revise our Privacy Policy. Any updates will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

Your Responsibility: We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website following any changes indicates your acceptance of the revised Privacy Policy.